IMPORTANT NOTICE: These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “User” or “Client”) and Dr. Madhushala Senaratne (the “Service Provider”). You must be at least 18 years old and be able to consent to these Terms & Conditions. By accessing this website, engaging with any content, or making any payment, you agree to be bound by these Terms in full. If you do not agree,you must immediately cease use of the website.

1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms:
1.1.1 “Services” means all services offered via the website including academic editing,research communication, training, storytelling and related services;
1.1.2 “Content” means all materials, text, images and information published on the website;
1.1.3 “Client” means any person or entity purchasing or using Services;
1.1.4 “Loss” includes direct, indirect, consequential, financial, reputational and academic loss.
1.2 References to clauses are to clauses of these Terms.
1.3 Headings shall not affect interpretation.

2. FORMATION OF CONTRACT
2.1 A legally binding contract is formed upon:
2.1.1 payment for Services; or
2.1.2 continued use of the website following acceptance of these Terms.
2.2 The Client’s identity shall be as provided during checkout and incorporated by reference.
2.3 No signed document is required for enforceability (see Clause 14).

3. SCOPE OF WEBSITE AND SERVICES
3.1 The website provides access to Services and general informational Content.
3.2 All Services are provided strictly on a non-advisory basis (see Clause 4).
3.3 Content is not intended to constitute professional, legal, academic or policy advice.

4. NO DUTY OF CARE AND NO RELIANCE
4.1 The Service Provider provides all Content and Services on a strictly non-advisory basis.
4.2 The Service Provider does not assume any duty of care.
4.3 The Client shall not rely on any Content or Services for decision-making purposes.
4.4 To the fullest extent permitted by law, no assumption of responsibility arises (see Clause 6).

5. PAYMENT TERMS AND NO REFUND POLICY
5.1 All fees are payable in advance unless otherwise agreed in writing.
5.2 All payments are strictly non-refundable once:
5.2.1 work has commenced; or
5.2.2 Services have been delivered.
5.3 The Client agrees not to initiate chargebacks except where required by law.
5.4 Any breach of this clause may result in recovery action (see Clause 7).

6. LIMITATION AND EXCLUSION OF LIABILITY
6.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, or fraud.
6.2 Subject to Clause
6.2.1 all liability is excluded to the fullest extent permitted by law;
6.2.2 liability shall be limited to the total fees paid.
6.3 The Service Provider shall not be liable for:
6.3.1 academic failure;
6.3.2 reputational damage;
6.3.3 financial loss;
6.3.4 loss of opportunity;
6.3.5 indirect or consequential loss.
6.4 This clause shall be read subject to Clause 4 (no reliance).

7. INDEMNITY
7.1 The Client shall indemnify and keep indemnified the Service Provider against all liabilities, claims, damages, losses and expenses (including legal costs) arising from:
7.1.1 use of the website;
7.1.2 use of Services;
7.1.3 breach of these Terms.
7.2 This indemnity extends to third-party and institutional claims.

8. CLIENT RESPONSIBILITIES
8.1 The Client warrants that all submitted materials are lawful and accurate.
8.2 The Client is solely responsible for:
8.2.1 plagiarism;
8.2.2 AI-generated content;
8.2.3 compliance with applicable laws and regulations.
8.3 The Service Provider has no obligation to detect or report misconduct.

9. INTELLECTUAL PROPERTY
9.1 All Content remains the property of the Service Provider.
9.2 The Client shall not reproduce, distribute or exploit Content without written consent.
9.3 Breach may result in legal action.

10. DATA PROTECTION AND STORAGE
10.1 Personal data shall be processed in accordance with UK GDPR.
10.2 Data may be stored on secure third-party cloud systems.
10.3 Work-related data shall be retained for up to 18 months and then securely deleted.
10.4 Email data may be retained for legitimate business purposes.

11. THIRD-PARTY SERVICES
11.1 The website may rely on third-party services.
11.2 The Service Provider shall not be liable for failures or breaches of such services.

12. SEPARATE SERVICE AGREEMENTS
12.1 Service-specific agreements may be issued upon purchase.
12.2 Such agreements provide additional protections.
12.3 In the event of conflict, the service agreement shall prevail over these Terms.

13. GOVERNING LAW AND JURISDICTION
13.1 These Terms shall be governed by the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction.
13.3 The Client waives any objection to this jurisdiction, including inconvenient forum.
13.4 This clause applies globally regardless of location.

14. ACCEPTANCE
14.1 By using the website or making payment, the Client confirms acceptance of these Terms.
14.2 Acceptance shall be deemed unconditional and binding.

15. GENERAL
15.1 No partnership or agency is created.
15.2 These Terms constitute the entire agreement.
15.3 If any provision is invalid, the remainder shall remain enforceable.
15.4 The Service Provider reserves the right to amend these Terms at any time.